Help and Frequently Asked Questions
Orders
Once you have fallen in love with an item, just add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.
Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment.
After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email.
Once we confirm the availability of your purchase with our vendors, your order will be prepared for dispatch.
Payments
We offer Cash on Delivery (COD) for all orders. You can place your order online and make the payment in cash when your parcel arrives at your doorstep. No advance payment is needed.
At ZENVY, we offer flexible and secure payment options for your convenience. You can choose Cash on Delivery (COD), Easypaisa, or JazzCash. For online payments, kindly share the payment screenshot on our WhatsApp at 0312-5479744 to confirm your order quickly.
At ZENVY, we offer flexible and secure payment options for your convenience. You can pay via Cash on Delivery (COD), Easypaisa, JazzCash, or Bank Transfer. For online payments, kindly share the payment screenshot on our WhatsApp at 0312-5479744 to confirm your order quickly.
Shipping
Customer Care Service includes logistics specialists who can securely coordinate all transportation matters on your behalf.
Shipping times will vary, as all items are shipped directly from the our Warehouses. Small Parcels usually arrive between 2-3 Days after your order. Bulky items usually arrive 4-8 Days after your order.
We completely understand that delivery of our one-of-a-kind items sometimes just can’t come fast enough. If you are interested in express delivery, please get in touch with us prior to your order at customersupportzenvy@gmail.com. Please note that all express shipments are subject to a surcharge.
Returns
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within fourteen days of delivery. Please note that custom and made-to-order items may not be eligible to be returned.
If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:
1. Send us an email at customersupportzenvy@gmail.com that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.
3. Refunds will be processed after the goods have been received by the dealer of origin. You are responsible for safely packing and shipping the item back to the dealer.
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Unanswered Questions?
For more information and requests, please get in touch via phone or e-mail
as stated above.