Refund policy

At ZENVY, every product is carefully checked and packed before dispatch to ensure the highest quality.

As we deal in home decor and safety items, we do not offer returns or exchanges once the order has been delivered.

However, in the rare case that you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery on our WhatsApp 0312-5479744 with clear pictures or video proof. Our team will review your case and provide a suitable solution.

Refunds (if approved) will be processed through the original payment method or as store credit.